The purpose of this guide is to assist you, the department and college staff, in your recruiting efforts. While recruiting is best done by faculty, follow up and customer service are equally as important roles in the process, and this guide provides you with resources and best practices to support you in this role.

Your time is limited and allocated to a variety of different tasks so consider involving your program/college alumni, and current graduate students, to help you facilitate the application and enrollment process for your prospective students. Alumni and current students can provide the insight that prospective students are looking for, including info about the curriculum, work experience, career choices as well as answers to the detailed questions that prospects have.

Please visit the International Recruiting section in this guide for additional resources and information regarding international recruiting.

Resources and Best Practices in Recruiting

• Incorporate the "Request Info on Graduate Programs" button into your college, department and program websites. This button links prospects to the College of Graduate Studies Request Information online form, where they can enter their information and appear on your weekly prospect report and receive email communications from the College of Graduate Studies.



• You may also enter information that you have obtained about prospects into the Request Info on Graduate Programs.
• The Prospect Inquiry Form may be downloaded from the GradInfo site from the Recruiting>Forms Section. (see GradInfo user guide)
• Pull your prospect reports weekly from GradInfo to see who is interested in your program and follow up with them to facilitate the application and enrollment processes.
• To add the Request Info Button to your college, department or program website, simply copy and paste the following code onto your website where you would like to display the button. If you need IT support please contact Brian Graham at bwgraham@mail.ucf.edu.

<a href="http://www.graduate.ucf.edu/inquiry/" target="_blank"><img src="http://www.graduate.ucf.edu/images/request-info-button_02.gif" alt="Request Info on Graduate Programs" width="125" height="55" border="0"></a>
• Request State University System and UCF undergraduate lists and send communications to these prospects including information about your program, scheduled events and testimonials from alumni, students and faculty. The request forms are located in the downloads section of GradInfo and should be submitted to Barbara Rodriguez at clegoull@mail.ucf.edu.
• Request a list from the GRE service center and communicate with these prospects. Request forms are located in the downloads section of GradInfo.
• The GRE Search service has updated their functionality and are offering the ability to search by self-reported test scores.
• Implement a communications plan, that would allow you to communicate important information to your prospects, applicants, admits, and current students. See Sample Communications Plan.
• Your communications will be supplemented by the College of Graduate Studies through a series of automated communications about your program using our Customer Relations Module. Please provide the most recent program information to the College of Graduate Studies at gradcrm@mail.ucf.edu, so that these automatically deployed e-mails to prospects can be created.
• Invite applicants to an online open house to provide information and answer questions to facilitate the completing of the application process. Contact Barbara Rodriguez at clegoull@mail.ucf.edu to schedule.
• Use the GradInfo website to track inquiries, find data about your program, download forms and files, and download weekly inquiry, prospect and admissions reports. If you don’t have access to GradInfo, please register for training on myUCF. The College of Graduate Studies provides training for staff and faculty who want instructions on what is available.